DLA

Improving Internal and External Customer Service

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Many people associate customer service with industries such as banking, food service, retail sales, and other commercial ventures. A greater variety of organizations, however, are adopting customer service concepts in the delivery of their products and services.

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Customer Service Delivery and Customer Satisfaction

Customer Service Delivery and Customer Satisfaction

HumRRO's Strategic Human Capital Management (SHCM) staff conducted an analysis of internal service delivery processes and customer satisfaction at the Air Force Research Laboratories Human Effectiveness Directorate. SHCM staff carried out similar work for the Office of Special Education and Rehabilitative Services.

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