New Jersey TANF, NJ FamilyCare, and ABD Member Satisfaction Survey

Using survey instruments (in both English and Spanish) and data collection procedures developed by the Consumer Assessment of Healthcare Providers and Systems consortium, this survey of New Jersey Medicaid and SSI beneficiaries asked their assessment of the care provided by their health plans.

Data were collected primarily by mail with telephone follow-up to maximize response. Each plan's performance was compared to that of other plans and over time. We provided findings of the survey to beneficiaries to assist them in selecting a health plan. We conducted surveys in 1999, 2001, 2002, and 2003.

An overall sample of more than 13,000 beneficiaries was selected for inclusion in the 2003 survey, and nearly 5,000 interviews were completed - approximately 70 percent by mail and 30 percent by telephone. HumRRO oversaw all sampling, database, data collection and data processing activities and prepared all reports, including the management reports. This project was conducted for MAXIMUS, Inc.