Strategic Human Resources Management

Strategic human resources management involves developing or refining human resource systems to be consistent with organizational missions and strategy. An organization that wants to acquire a staff with cutting-edge knowledge and world-class expertise must have a selection system that identifies the “best and the brightest” and a reward system that encourages them to join, stay, and continue developing themselves.

Evaluating the Impact of Human Capital Programs

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THE CHALLENGE

Human capital (HC) programs represent a significant investment of an organization’s resources. However, evaluating the programs’ impact on organizational performance can be challenging. HumRRO completed a large-scale evaluation for the U.S. Office of Personnel Management (OPM), assessing the impact of its HC Program on Government-wide human capital management (HCM). This evaluation was intended to meet OPM’s need for program evaluation information and the U.S. Office of Management and Budget’s (OMB’s) Program Assessment Rating Tool (PART) requirements for program impact evaluations.

WHAT WE DID

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Strategic Human Capital Management and Workforce Planning

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HumRRO's Strategic Human Capital Management (SHCM) staff worked with the U.S. Office of Personnel Management's Human Capital Leadership program to develop a process for evaluating Federal agencies' strategic human capital and workforce plans. SHCM staff reviewed agencies' plans and developed feedback to be provided to agencies for improving their future plans. SHCM staff conducted a study to help the Department of Defense identify human capital management systems it might use to fill its mission critical need for foreign language and cultural competencies.

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Program Evaluation, Human Resource Metrics and Return on Investment

Program Evaluation, Human Resource Metrics and Return on Investment

HumRRO's Strategic Human Capital Management (SHCM) staff have conducted evaluations for a variety of types of human resource programs. SHCM staff have worked with the U.S. Office of Personnel Management's (OPM's) Human Capital Program to identify and analyze metrics for tracking and evaluating the program's performance on the Office of Management and Budget's Performance Assessment Rating Tool (PART).

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Customer Service Delivery and Customer Satisfaction

Customer Service Delivery and Customer Satisfaction

HumRRO's Strategic Human Capital Management (SHCM) staff conducted an analysis of internal service delivery processes and customer satisfaction at the Air Force Research Laboratories Human Effectiveness Directorate. SHCM staff carried out similar work for the Office of Special Education and Rehabilitative Services.

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